Privacy Policy

Effective Date: November 14, 2026

MTL TRUCK & TRAILER REPAIR LLC (“MTL Group,” “MTL,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://mtlgroup.us, contact us, submit a website form, or request our truck and trailer repair services.

1. Information We Collect

We may collect the following types of personal information:

Full name
Phone number and mobile phone number
Email address
Company or business information
Truck and trailer information
Vehicle identification and repair details, when provided
Repair requests, service inquiries, and appointment information
Information submitted through website contact forms
Customer communications and service history
Information voluntarily provided when requesting roadside assistance or repair services

We collect information that you voluntarily provide to us and information necessary to provide our services.

2. How We Use Your Information

We may use your personal information for the following purposes:

Responding to customer inquiries and service requests
Scheduling and confirming repair appointments
Preparing estimates, invoices, and service records
Providing truck and trailer repair services
Sending repair status updates and appointment reminders
Coordinating roadside assistance and service requests
Providing customer support
Sending service-related SMS/text messages when you have provided the required consent
Improving our website, services, and customer experience
Maintaining business, accounting, and service records

We do not use SMS consent as permission to send unrelated promotional or marketing messages.

3. SMS/Text Messaging Privacy

MTL TRUCK & TRAILER REPAIR LLC may send SMS/text messages to individuals who have voluntarily opted in to receive messages from us.

Depending on the consent provided, messages may include:

Truck and trailer repair status updates
Appointment confirmations and reminders
Repair estimates and service notifications
Roadside assistance coordination
Customer support communications

SMS Consent and Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates, except with service providers strictly necessary to deliver the requested messaging services. Such service providers are not permitted to use this information for their own marketing or promotional purposes.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Messaging service providers may process this information only as necessary to deliver our messages and may not use it for their own marketing.

Providing consent to receive SMS messages is not a condition of purchasing any goods or services.

4. SMS Terms and Conditions

By voluntarily opting in to receive SMS messages from MTL TRUCK & TRAILER REPAIR LLC, you agree to receive service-related text messages regarding repair updates, appointment reminders, estimates, roadside assistance coordination, and customer support.

Message frequency: Message frequency varies depending on your service requests and interactions with us.

Message and data rates: Message and data rates may apply depending on your mobile carrier and wireless plan.

Opt-out: You may opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you provide consent again.

Help: Reply HELP for assistance.

Customer Support: You may contact us at mtlrepairshop@gmail.com or by phone at 864-583-7850.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

5. How We Share Information

We do not sell or rent your personal information.

We may disclose limited personal information to trusted service providers when necessary to operate our business and provide requested services. These providers may include:

Website hosting and website service providers
Customer communication and messaging service providers
Payment processing providers
Business technology and administrative service providers

These providers may access only the information reasonably necessary to perform services on our behalf and must not use it for unrelated marketing purposes.

Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

No SMS consent information will be disclosed to third parties for their independent marketing activities.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and enhance the customer experience.

You may manage or disable cookies through your internet browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.

We retain personal information only for as long as reasonably necessary for business operations, customer service, legal compliance, and recordkeeping purposes.

No online transmission or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business recordkeeping requirements.

You may opt out of SMS communications at any time by replying STOP.

You may request assistance by replying HELP or contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable requirements.

Any changes will be posted on this page with an updated effective date.

12. Contact Information

MTL TRUCK & TRAILER REPAIR LLC

Website: https://mtlgroup.us

Email: mtlrepairshop@gmail.com

Additional Email: info@mtlgroup.us

Phone: 864-583-7850, 864-750-8300

Additional Phone: 864-448-6969

For questions about this Privacy Policy, personal information, or SMS communications, please contact us using the information above.